ORDER PROCESSING
Orders are dispatched Monday to Friday, excluding public holidays. Dispatch times vary depending on the carrier selected. During peak periods or promotions, orders will be dispatched within 3 business days (Monday-Friday).
AusPost: AM collection for orders places the day prior
Fastway: PM collection for orders placed before 8am that day. Otherwise we will dispatch the next business day.
Please ensure the delivery details in your online account or checkout page reflect your correct address to which you would like your order delivered. If there is an issue with your order, we will contact you via email or phone to notify you and resolve.
Each order may only be sent to one delivery address. If you need to send products to more than one delivery address please place a separate order for each delivery address.
DELIVERY AREAS AND TRANSIT TIME
Please refer to the Delivery Timetable for the selected carrier for estimated delivery times. The time frames listed are an estimate only and based on business days once your order has been dispatched from our warehouse (this does not include processing time or day of dispatch). Note this is an estimate only and we are unable to guarantee or provide a day of the week or time of day for delivery or give delivery instructions to the courier. At times, due to unforeseen circumstances, delivery may be longer than estimated due to the carrier or other delays outside of our control.
Click on the carrier below to access the delivery information page for the courier selected for your delivery:
Note: Locations may be added or modified from time to time.
ALCOHOL RESTRICTED AREAS
We deliver anywhere in Australia, except for areas that are classified by the Australian Government as dry zones or restricted areas. Alcohol is totally banned in these areas outside a licensed premises. If your delivery address is located within a restricted area your order will be placed on hold and initial contact will be made via email. If you are unable to provide an alternate delivery address that does not lie within a restricted area then your order will be cancelled and the funds refunded to you. If you are located within NT, QLD, WA, SA and are unsure, please contact your State Government to find out if you live in a restricted area.
AUTHORITY TO LEAVE
Due to the nature of our goods, we do not allow 'Authority To Leave' requests. If a request has been made at the time the order is placed, the request will be removed prior to shipping. If an Authority to Leave request is made directly with the courier post shipment, no claims are able to be made on the goods for lost, damaged or missing items at your nominated address. GoodDrop.com.au will not accept any liability for such claims.
If you are not at home at the time of delivery, an calling card will be left in your mailbox. This card will advise the next steps required to obtain delivery of your order. If you fail to make arrangements to obtain your goods from one of our delivery partners and the items are returned to our warehouse, you will be responsible for any charges incurred in re-delivering the products to you.
CHANGE OF DELIVERY ADDRESS
Once an order has been processed you are not able to change the delivery address. If urgent, please contact our Customer Service Team and if the order has not been shipped, we may be able to amend the delivery address if the order has not yet been collected. If the order has already been collected by the courier then you will need to contact the courier directly to see if a re-direction may be possible (this may incur a fee by the courier).
TRACKING
Once your order has been dispatched you will receive an automated email that will provide you with a tracking number and a link to the carrier's website so you can track your delivery.
Please note: If you have multiple parcels a tracking number will be allocated for each but only the first parcel will be on the notification email. Please check your GoodDrop account to see if more than one tracking number has been allocated to your order.
PACKAGING AND INSURANCE
All items are packed to a very high standard.
All items are insured during transit to cover damage or non-delivery.
If you receive any damaged goods, please contact us within 24 hours from delivery to arrange a refund, exchange or replacement.
HANDLING OF LARGE ITEMS
Please note that a full case of wine or spirits weighs more than 16kg and maximum weight per parcel can be up to 25kg. Therefore, we recommend that our customers take extra care when lifting deliveries.
If you are concerned at all about the weight, we suggest that you transfer the bottles one or two at a time.
WHY DO WE ASK FOR I.D?
Due to licensing laws you must be over 18 years of age in order to place and receive a delivery. Your order will not be left with persons under the age of 18 years (proof of age may be required) and our carriers will use their best endeavours to verify ID.
GoodDrop.com.au supports the responsible service of alcohol. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. You can purchase GoodDrop.com.au’s products online and have your order delivered to your home or office.
For further information regarding liquor licensing please refer to our Liability & Other Legal Stuff page.
We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed by you through the site.
INTERNATIONAL SHIPPING
We do not currently ship internationally.
CHRISTMAS & NEW YEAR DELIVERY TERMS AND CONDITIONS
To receive your delivery before Christmas and New Year, it is advisable to place your order well in advance of the recommended cut off dates and times (AEST). Please keep in mind at this time of year the order volume increases and may cause delays to regular dispatch time-frames and estimated delivery time-frames.
At the time of delivery, if you are not home, the carrier will leave a calling card so you can organise re-delivery or pick up from your local courier depot or Post Office.
In the unlikely event your purchase is faulty, damaged, lost in transit or breaches a consumer guarantee we will refund your money or exchange the product. We will do everything to ensure you receive the replacement in time for Christmas but are unable to guarantee due to the delivery cut off dates and courier delivery schedules.