PLEASE ENSURE YOU HAVE READ ALL THE INFORMATION PROVIDED ON OUR DELIVERY PAGE REGARDING:
- Order processing
- Delivery areas and transit time
- Alcohol restricted areas
- Authority to leave
- Return to sender fee
- Change of delivery address
CHRISTMAS & NEW YEAR DELIVERY
To receive your delivery before Christmas and New Year, it is advisable to place your order well in advance of the recommended estimated delivery time frames. Due to the overall increase in orders and freight across the Australia Post network, delays may be experienced with regular dispatch time frames and estimated delivery time frames.
At the time of delivery, if you are not home, the carrier will leave a calling card so you can organise re-delivery or pick up from a local Post Office.
In the unlikely event your purchase is faulty, damaged, lost in transit or breaches a consumer guarantee we will refund your money or exchange the product. We will do everything to ensure you receive the replacement in time for Christmas but are unable to guarantee due to the delivery cut off dates and courier delivery schedules.
Delivery is charged as a flat rate per order placed.
$9 for NSW, ACT, VIC
$15 for QLD, SA
$20 for TAS, WA, NT
Orders are dispatched Monday to Friday, excluding public holidays. Dispatch times vary depending on the carrier selected. During peak periods or promotions, orders will be dispatched within 3 business days (Monday-Friday).
AusPost: AM collection for orders placed the day prior
Please ensure the delivery details in your online account or checkout page reflect your correct address to which you would like your order delivered. If there is an issue with your order, we will contact you via email or phone to notify you and resolve.
Each order may only be sent to one delivery address. If you need to send products to more than one delivery address please place a separate order for each delivery address.
DELIVERY AREAS AND TRANSIT TIME
Please refer to the Delivery Timetable for the selected carrier for estimated delivery times. The time frames listed are an estimate only and based on business days once your order has been dispatched from our warehouse (this does not include processing time or day of dispatch). Note this is an estimate only and we are unable to guarantee or provide a day of the week or time of day for delivery or give delivery instructions to the courier. At times, due to unforeseen circumstances, delivery may be longer than estimated due to the carrier or other delays outside of our control.
Orders sent via AusPost will be sent using Parcel Post. Due to the delicate nature of our goods and to ensure our packages arrive to you with care, we do not have the option of sending via Express Post. All parcels are manually handled through the Australia Post network. While this takes longer than express, we do this to reduce mishandling and damages.
*Estimated transit times below do not include order processing time or day of dispatch. If you do not receive your order on the estimated date, AusPost advises to allow 3 business days after estimated date for delivery to occur before placing an enquiry about your delivery as over 90% of parcels will be delivered in this additional time-frame.
Metro: up to 2 business days*
Country: up to 5 business days*
Metro: up to 3-6 business days*
Country: up to 6-14 business days*
For more specific delivery ETA, please visit AusPost via the below link and enter the FROM address as SHELLHARBOUR CITY CENTRE NSW 2529.
Any dates for delivery are a guide only. These dates may not take into account local public holidays, day of dispatch or processing time.
ALCOHOL RESTRICTED AREAS
We deliver Australia wide, except for areas that are classified by the Australian Government as dry zones or restricted areas. Alcohol is totally banned in these areas outside licensed premises. If your delivery address is located within a restricted area your order will be placed on hold and initial contact will be made via email. If you are unable to provide an alternate delivery address that does not lie within a restricted area, your order will be cancelled and the funds refunded to you. If you are located within NT, QLD, WA, SA and are unsure, please contact your State Government to find out if you live in a restricted area.
AUTHORITY TO LEAVE
Due to the nature of our goods, we do not allow 'Authority To Leave' requests. If a request has been made at the time the order is placed, the request will be removed prior to shipping. If an Authority to Leave request is made directly with the courier post shipment, no claims can be made on the goods for lost, damaged or missing items at your nominated address. GoodDrop.com.au will not accept any liability for such claims.
If you are not at home at the time of delivery, a calling card will be left in your mailbox. This card will advise the next steps required to obtain delivery of your order. If you fail to make arrangements to obtain your goods from one of our delivery partners and the items are returned to our warehouse, you will be responsible for any charges incurred in re-delivering the products to you.
RETURN TO SENDER
Once an order has left our warehouse and is in-transit to you, a $20 fee is incurred for any parcels returned to sender. This fee is passed onto the customer when;
- the delivery address has been incorrectly entered by the customer
- a parcel is undelivered and has not been collected from the Post Office within 5 business days
- you don't think the parcel will reach you in time and want to return it for a refund
If a parcel has been returned to our warehouse due to non-collection from a Post Office and you want the item re-sent to you, you will need to pay the cost of a new postage label. If you request a refund then your refund amount will be less the RTS fee.
CHANGE OF DELIVERY ADDRESS
For orders sent via AusPost, you are able to redirect your parcel via https://auspost.com.au/mypost/track/#/search and enter the tracking number issued to you via email upon dispatch. Once you have entered your tracking number and click on 'track' you will have the option to request a redirection at no charge to you.
Once your order has been dispatched you will receive an automated email advising that your order has been completed and a tracking number with a link to the carrier's website will be provided where you can track your delivery. If you do not receive an email with tracking details and have a GoodDrop account, you will be able to access your tracking details once you log in and click on the relevant order. Once your order has been processed through the Sydney sortation facility, your tracking will provide an estimated delivery date. Please see our FAQ page for more detailed information regarding this.
Once your order has been dispatched, please check the tracking and allow for the estimated delivery time for your area (outlined above) to lapse before contacting us to investigate.
Due to the volume of orders being dispatched, AusPost do a bulk collection from our warehouse. Orders are then taken to the local business hub for sorting where, depending on volume, your order may be scanned. If the collection is large then it may not be scanned until it is on-board for delivery. Please be patient and wait until the estimated transit time provided by AusPost as passed before contacting us. Your order is in transit to you, it just may not have updated tracking until it is on-board for delivery.
For an example of what your tracking will look like and how to get an estimated delivery date, please visit our FAQ page.
Using the tracking number issued to your order, track it via: https://auspost.com.au/mypost/track/#/search
PLEASE NOTE: We are unable to deliver to any of the below postal types;
- CARE PO (Care of Post Office)
- PMB (Private Mail Box)
- RMB (Roadside Mail Bag/Box)
- RSD (Roadside Delivery)
- CMA (Community Mail Agent)
- CPA (Community Postal Agent)
- PRIVATE BAG
- LOCKED BAG
- MS (Mail Service)
- CMB (Community Mail Bay)
- RMS (Roadside Mail Service)
PACKAGING AND INSURANCE
All items are packed to a very high standard.
All items are insured during transit to cover damage or non-delivery.
If you receive any damaged goods, please contact us within 24 hours from delivery to arrange a refund, exchange or replacement.
HANDLING OF LARGE ITEMS
Please note that a full case of wine or spirits weighs more than 16kg and maximum weight per parcel can be up to 25kg. Therefore, we recommend that our customers take extra care when lifting deliveries.
If you are concerned at all about the weight, we suggest that you transfer the bottles one or two at a time.
WHY DO WE ASK FOR I.D?
Due to licensing laws you must be over 18 years of age in order to place and receive a delivery. Your order will not be left with persons under the age of 18 years (proof of age may be required) and our carriers will use their best endeavours to verify ID.
GoodDrop.com.au supports the responsible service of alcohol. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. You can purchase GoodDrop.com.au’s products online and have your order delivered to your home or office.
For further information regarding liquor licensing please refer to our Liability & Other Legal page.
We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed by you through the site.
We do not currently ship internationally.