Delivery

Please note Australia Post are experiencing delivery delays across their network. Please see link below for current domestic delivery updates:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus

 

NEW ILLAWARRA NSW LOCAL DELIVERY AVAILABLE NOW 

Get SAME DAY DELIVERY* on our range of 550+ products at some of the most competitive prices in the country! *Same day delivery (Clifton to Kiama) on orders placed before 2pm from Monday to Friday ONLY $5.50, or FREE with orders over $100!


Simply shop the Illawarra Delivery range which includes our full range of beer, spirits, RTD’s, wine and non-alcoholic beverages and select LOCAL ILLAWARRA DELIVERY at the checkout if your order is under $100 or the FREE Delivery option if your order subtotal is over $100.

 

At this time we are unable to ship beer, cider, RTD's and our non-alcoholic range to the rest of AU.

 

Direct to Door Contactless & Safe Delivery

Please note we are adhering to contactless delivery protocals on all deliveries.

For all national deliveries via Australia Post

  • The Australia Post Delivery Driver will conduct an assessment on whether the person looks under the age of 25. 
  • Where the customer looks over 25, the delivery driver will record customer details and delivery on the hand-held device and leave the parcel on the ground for the customer to collect after they have left.
  • Only sight an ID where the customer looks under 25 and if the ID requirement is met, record delivery and customer details on the hand-held device and leave the parcel on the ground for the customer to collect after they have left (in SA only, the date of birth will be requested and recorded based on verbal advice).
  • If the ID requirement is not met, a card will be left and the parcel taken to the Post Office for collection from the customer. The above procedure will then be conducted a t the Post Office upon collection.

For Local Illawarra Deliveries

Responsible Service of Alcohol / Social Distancing

  • Our delivery driver will conduct an assessment on whether the person looks under the age of 25. If the customer does not pass this assessment, we will ask to sight ID to validate age. 
  • Where the customer looks over 25 or ID validation is positive, the order will be left on the doorstep for the customer to collect, ensuring 2m separation at all times.
  • Stock is not signed for by the customer - our delivery driver will sign on the customers behalf once the customer agrees that the delivery has been delivered in full. The driver also takes a photo of the stock on the doorstep as additional proof of delivery.
  • Where the customer cannot provide 18+ ID, we will not deliver the order and return it to or warehouse and issue a refund. 

Hygiene

  • Driver uses hand sanitiser between each delivery and disposable gloves when required.
  • Goods being delivered are sprayed with disinfectant solution .

Preventative Virus Management Measures

  • Each driver is temperature checked by the warehouse supervisor before commencing a delivery run.
  • If a driver presents any flu like symptoms, they are immediately quarantined from our warehouse and sent for a medial check and not allowed back to work until medically cleared. 

 

 

 

ORDER PROCESSING

Orders are dispatched Monday to Friday, typically within 1 business day excluding public holidays. During peak periods, orders will be dispatched within 3 business days (Monday-Friday).
Please ensure the delivery details in your account or checkout page reflect your correct address to which you would like your order delivered. If there is an issue with your order, we will contact you via email or phone to notify you and resolve.
Each order may only be sent to one delivery address. If you need to send products to more than one delivery address please place a separate order for each delivery address.


DELIVERY COST

Delivery is charged as a flat rate per order placed.
• $9 for NSW, ACT, VIC
• $15 for QLD, SA
• $20 for TAS, WA, NT

DELIVERY AREAS AND TRANSIT TIME

Please refer to the Delivery Timetable for the selected carrier for estimated delivery times. The time frames listed are an estimate only and based on business days once your order has been dispatched from our warehouse (this does not include processing time or day of dispatch). Note this is an estimate only and we are unable to guarantee or provide a day of the week or time of day for delivery or give delivery instructions to the courier. At times, due to unforeseen circumstances, delivery may be longer than estimated due to the carrier or other delays outside of our control.
Orders sent via AusPost will be sent using Parcel Post. Due to the delicate nature of our goods and to ensure our packages arrive to you with care, we do not have the option of sending via Express Post. All parcels are manually handled through the Australia Post network. While this takes longer than express, we do this to reduce mishandling and damages.
*Estimated transit times below do not include order processing time or day of dispatch. If you do not receive your order on the estimated date, AusPost advises to allow 3 business days after estimated date for delivery to occur before placing an enquiry about your delivery as over90% of parcels will be delivered in this additional timeframe.

NSW METRO up to 3 business days*
COUNTRY up to 5 business days*
INTERSTATE METRO up to 3-6 business days*
COUNTRY up to 6-14 business days*
Any dates for delivery are a guide only. These dates may not take into account local public holidays, day of dispatch or processing time.
For more specific delivery ETA, please visit AusPost via the below link and enter the FROM address as SHELLHARBOUR CITY CENTRE NSW 2529.
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

ALCOHOL RESTRICTED AREAS

We deliver Australia wide, except for areas that are classified by the Australian Government as dry zones or restricted areas. Alcohol is totally banned in these areas outside licensed premises. If your delivery address is located within a restricted area your order will be placed on hold and initial contact will be made via email. If you are unable to provide an alternate delivery address that does not lie within a restricted area, your order will be cancelled, and the funds refunded to you. If you are located within NT, QLD, WA, SA and are unsure, please contact your State Government to find out if you live in a restricted area.

AUTHORITY TO LEAVE

Due to the nature of our goods, we do not allow 'Authority To Leave' requests. If a request has been made at the time the order is placed, the request will be removed prior to shipping. If an Authority to Leave request is made directly with the courier post shipment, no claims can be made on the goods for lost, damaged or missing items at your nominated address. GoodDrop will not accept any liability for such claims.

If you are not at home at the time of delivery, a calling card will be left in your mailbox. This card will advise the next steps required to obtain delivery of your order. If you fail to make arrangements to obtain your goods from one of our delivery partners and the items are returned to our warehouse, you will be responsible for any charges incurred in re-delivering the products to you.

RETURN TO SENDER

Once an order has left our warehouse and is in-transit to you, a $20 fee is incurred for any parcels returned to sender. This fee is passed onto the customer when;
• the delivery address has been incorrectly entered by the customer
• a parcel is undelivered and has not been collected from the Post Office within 5 business days
• you don't think the parcel will reach you in time and want to return it for a refund
If a parcel has been returned to our warehouse due to non-collection from a Post Office and you want the item re-sent to you, you will need to pay the cost of a new postage label. If you request a refund then your refund amount will be less the RTS fee.

CHANGE OF DELIVERY ADDRESS

For orders sent via AusPost, you are able to redirect your parcel via https://auspost.com.au/mypost/track/#/search and enter the tracking number issued to you via email upon dispatch. Once you have entered your tracking number and click on 'track' you will have the option to request a redirection at no charge to you.

TRACKING

Once your order has been dispatched you will receive an automated email advising that your order has been completed and a tracking number with a link to the carrier's website will be provided so you can track your delivery or arrange a re-delivery if the initial attempt was unsuccessful.
Once your order has been dispatched, please check the tracking and allow for the estimated delivery time for your area (outlined above) to lapse before contacting us to investigate.
Due to the volume of orders being dispatched, AusPost do a bulk collection from our warehouse. Orders are then taken to the local business hub for sorting where, depending on volume, your order may be scanned. If the collection is large then it may not be scanned until it is on-board for delivery. Please be patient and wait until the estimated transit time provided by AusPost as passed before contacting us. Your order is in transit to you, it just may not have updated tracking until it is on-board for delivery.
For orders that have not been scanned you will see the below updates on your tracking:
• Shipping information received by Australia Post - Your order has been processed and is awaiting the next 11am collection by AusPost.
• Shipping information approved by Australia Post - The manifest your order is on has been approved by AusPost.
• With Australia Post for delivery today - Your order has been given to a driver for delivery.

For orders that have been scanned you will see the below updates on your tracking:

• Shipping information received by Australia Post - Your order has been processed and is awaiting the 11am collection by AusPost.
• Shipping information approved by Australia Post - The manifest your order is on has been approved by AusPost.
• Processed through Australia Post facility (CHULLORA NSW) - All orders are sent to this location for distribution.
• Processed through Australia Post facility - For Sydney deliveries, this means it has been received by your local Post Office. For interstate, you may see this multiple times during transit until it reaches your local Post Office.
• With Australia Post for delivery today - Your order has been given to a driver for delivery.

Using the tracking number issued to your order you can track it via: https://auspost.com.au/mypost/track/#/search


PLEASE NOTE: We are unable to deliver to any of the below postal types;
CARE PO (Care of Post Office)
PMB (Private Mail Box)
RMB (Roadside Mail Bag/Box)
RSD (Roadside Delivery)
CMA (Community Mail Agent)
CPA (Community Postal Agent)
PRIVATE BAG
LOCKED BAG
MS (Mail Service)
CMB (Community Mail Bay)
RMS (Roadside Mail Service)

PACKAGING AND INSURANCE

All items are packed to a very high standard.
All items are insured during transit to cover damage or non-delivery.
If you receive any damaged goods, please contact us within 24 hours from delivery to arrange a refund, exchange or replacement.

HANDLING OF LARGE ITEMS

Please note that a full case of wine or spirits weighs more than 16kg and maximum weight per parcel can be up to 25kg. Therefore, we recommend that our customers take extra care when lifting deliveries.

If you are concerned at all about the weight, we suggest that you transfer the bottles one or two at a time.

WHY DO WE ASK FOR I.D?


Due to licensing laws you must be over 18 years of age in order to place and receive a delivery. Your order will not be left with persons under the age of 18 years (proof of age may be required) and our carriers will use their best endeavours to verify ID.
GoodDrop.com.au supports the responsible service of alcohol. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. You can purchase GoodDrop.com.au’s products online and have your order delivered to your home or office.
We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed by you through the site.

INTERNATIONAL SHIPPING

We do not currently ship internationally.

CHRISTMAS & NEW YEAR DELIVERY TERMS AND CONDITIONS

To receive your delivery before Christmas and New Year, it is advisable to place your order well in advance of the recommended cut off dates and times (AEST). Please keep in mind at this time of year the order volume increases and may cause delays to regular dispatch timeframes and estimated delivery timeframes.
At the time of delivery, if you are not home, the carrier will leave a calling card so you can organise re-delivery or pick up from your local courier depot or Post Office.
In the unlikely event your purchase is faulty, damaged, lost in transit or breaches a consumer guarantee we will refund your money or exchange the product. We will do everything to ensure you receive the replacement in time for Christmas but are unable to guarantee due to the delivery cut off dates and courier delivery schedules.

Responsible Service of Alcohol Badge

GoodDrop supports the Responsible Service of Alcohol. New South Wales: Liquor Act 2007 - It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. Victoria: Warning - Under the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 18 years (penalty exceeds $17,000), for a person under the age of 18 years to purchase or receive liquor (penalty exceeds $700). Western Australia: WARNING. Under the Liquor Control Act 1988, it is an offence: to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises. South Australia: Under Liquor Licensing Act 1997, Liquor must NOT be supplied to persons under 18. Queensland: Under the Liquor Act 1992, it is an offence to supply liquor to a person under the age of 18 years. Tasmania: Under the Liquor Licensing Act 1990 it is an offence: for liquor to be delivered to a person under the age of 18 years. Penalty: Fine not exceeding 20 penalty units. For a person under the age of 18 years to purchase liquor. Penalty, Fine not exceeding 10 penalty units. For more information visit our Legal page.