AUSTRALIA WIDE DELIVERY • 1 BUSINESS DAY DISPATCH • HANDLED WITH LOVE & CARE
Please note that due to the nature of our goods, orders cannot be safe dropped and must be signed for. For information and alerts regarding delivery delays please visit AusPost Important Updates.
Delivery is charged as a flat rate per order placed.
$9 for NSW, ACT, VIC
$15 for QLD, SA
$20 for TAS, WA, NT
Orders are dispatched daily Monday to Friday, excluding public holidays. Orders placed prior to 8am will dispatched that day and during peak periods or promotions, orders will be dispatched within 3 business days.
To prevent order delays, please ensure your GoodDrop account or Guest checkout shipping information has the correct postage address. If there are issues in dispatching your order, you will be contacted via email or phone.
Orders may only be sent to one delivery address. For multiple addresses please place separate orders for each individual address.
DELIVERY AREAS AND TRANSIT TIME
Please refer to the Delivery Timetable below for estimated delivery times. The time frames listed are an estimate only and are based on business days once your order has been dispatched from our warehouse (not including handling time/day of dispatch). This is an estimate only and we are unable to guarantee or provide a day of the week or time of day for delivery. At times, due to unforeseen circumstances, delivery may be longer than estimated due to the carrier or other delays outside of our control.
We know our customers love their products to be delivered safely and in the best condition possible. In order to do this GoodDrop ensures all orders are packed with love and care. We also work closely with Australia Post who handle your orders manually across their Australia wide network to ensure your items arrive undamaged. Due to this ‘hands-on’ service, we are unable to offer an express post option at this time, however most of our deliveries will arrive within 3-5 days.
Metro: up to 3 business days*
Country: up to 6 business days*
Metro: up to 3-6 business days*
Country: up to 6-14 business days*
For more specific delivery ETA, please use the Australia Post Delivery Calculator where you can enter the From Postcode as 2529 (Shellharbour City Centre) and your delivery postcode in the To field. The ETA provided via this method does not include day of dispatch, so please add an additional day to the timeframe provided. Dates for delivery are a guide only. These dates do not consider public holidays, day of dispatch or processing time.
Once your order has been dispatched, it may take up to 48 hours for Australia Post to activate live tracking and then you will be able to see an estimated delivery date on the Australia Post tracking page.
PLEASE NOTE: We are unable to deliver to any of the below postal types;
• CARE PO (Care of Post Office)
• PMB (Private Mail Box)
• RMB (Roadside Mail Bag/Box)
• RSD (Roadside Delivery)
• CMA (Community Mail Agent)
• CPA (Community Postal Agent)
• PRIVATE BAG
• LOCKED BAG
• MS (Mail Service)
• CMB (Community Mail Bay)
• RMS (Roadside Mail Service)
ALCOHOL RESTRICTED AREAS
We deliver Australia wide, except for areas that are classified by the Australian Government as dry zones or restricted areas. Alcohol is banned in these areas outside licensed premises. If your delivery address is located within a restricted area your order will be placed on hold and GoodDrop will contact you via email. If you are unable to provide an alternate delivery address that does not lie within a restricted area, your order will be cancelled, and the funds refunded to you. If you are located within NT, QLD, WA, SA and are unsure, please contact your State Government to find out if you live in a restricted area.
WHY DO WE ASK FOR I.D?
Due to licensing laws you must be over 18 years of age in order to place and receive a delivery. Your order will not be left with persons under the age of 18 years (proof of age may be required) and our carriers will use their best endeavours to verify ID.
GoodDrop.com.au supports the responsible service of alcohol. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.
For further information regarding liquor licensing please refer to our Liability & Other Legal page.
We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed by you on GoodDrop.com.au.
AUTHORITY TO LEAVE – Safe Drop unavailable
Due to the nature of our goods, 'Authority To Leave or Safe Drop is not allowed. Any requests made at the time of order will be removed prior to shipping. If an Authority to Leave request is made directly with the courier post shipment GoodDrop.com.au will not accept any liability for lost, damaged or missing items at your nominated address
If you are not home at the time of delivery, a calling card will advise the next steps to collect your order. If you fail to collect your goods from one of our delivery partners, the items will be returned to our warehouse. You will be responsible for any charges incurred in re-delivering the products to you. Please see return to sender for details.
RETURN TO SENDER
Once an order has left our warehouse and is in-transit to you, a $20 fee is incurred for any parcels returned to sender. This fee is passed onto the customer when;
- the delivery address has been incorrectly entered by the customer
- a parcel is undelivered and has not been collected from the Post Office within 5 business days
- you don't think the parcel will reach you in time and want to return it for a refund
If your order has been returned to our warehouse and you want the item re-sent to you, you will need to pay the cost of the additional postage in addition to the RTS fee. If you request a refund, then your refund amount will be less the RTS fee.
Once your order has been dispatched you will receive an auto-generated email advising your tracking number with a link to track your delivery. You will also receive email updates regarding the progress of your delivery from both GoodDrop and Australia Post. You can also check the status of your order using your tracking number via the Australia Post website .
If you misplace your tracking number and have a GoodDrop account, sign in online, open the relevant order and go to Shipping Details.
It may take up to 48 hours for Australia Post to activate tracking and then you will be able to see live tracking with an estimated delivery date on the Australia Post tracking page.
Due to the volume of orders being dispatched, Australia Post do a bulk collection from our warehouse. Orders are then taken to the local business hub for sorting where, depending on volume, your order may be scanned. If the collection is large, then it may not be scanned until it is on-board for delivery. Please be patient and wait until the estimated transit time provided by Australia Post has passed before contacting us, as your order is in transit to you, it just may not have live tracking until it is on-board for delivery.
CHANGE OF DELIVERY ADDRESS
Australia Post orders can be redirected here. Enter your tracking number issued to you via email upon dispatch and click 'Track'. You will then have the option to request a redirection at no charge to you.
All items are packed to a very high standard and are insured during transit to cover damage or non-delivery.
If you receive any damaged goods, please contact us within 24 hours from delivery to arrange a refund, exchange or replacement.
HANDLING OF LARGE ITEMS
Please note that a full case of wine or spirits weighs more than 16kg and maximum weight per parcel can be up to 25kg. Therefore, we recommend that our customers take extra care when lifting deliveries.
If you are concerned at all about the weight, we suggest that you transfer the bottles one or two at a time.
We do not currently ship internationally.