What does it mean when my order status is...

Awaiting Fulfillment: Your order has been received and is waiting to be picked and packed by the warehouse team.

Awaiting Pickup/Shipment: Your order has been picked and packed and it awaiting to be picked up by the courier

Pending: There is an issue with your order. If you have not received a direct email or message via your GoodDrop account explaining why, please contact Customer Service on 1300 603 344.

Completed: Your order has been shipped and is on its way to you. You should receive an automated email with your tracking details. If you have not received the email, it could be the email was rejected by your email exchange. If you have a GoodDrop account you will be able to view your tracking number via your order history details.

 

I have received my order but there is a problem with it or I've changed my mind.

Please visit our Refund & Returns page for further information regarding our refunds and return, breakages and change of mind policies.

 

How do I track my order?

You can check the status of your order in 'My Account' where it will provide the tracking number for your order. You can use your tracking number on the Fastway website www.fastway.com.au to track your delivery. If your order has been dispatched, please check the tracking and allow for the estimated delivery time for your postcode (outlined on the Delivery page) to elapse before contacting us to investigate. You will also receive an email once your freight has been booked which will also provide the tracking number for your order.

Can I give the courier my authority to leave the parcel?

Due to the nature of our goods, we do not allow Authority To Leave requests. If a request has been made at the time the order is placed, the request will be removed prior to shipping. If an Authority to Leave request is made directly with the courier post shipment, no claims are able to be made on the goods for lost or missing items at your nominated address. GoodDrop.com.au will not accept any liability for such claims.

If you are not at home at the time of delivery, an calling card will be left in your mailbox. This card will advise the next steps required to obtain delivery of your order. If you fail to make arrangements to obtain your goods from one of our delivery partners and the items are returned to our warehouse, you will be responsible for any charges incurred in re-delivering the products to you.

For more information on delivery, please visit our DELIVERY INFORMATION page

PLEASE NOTE: If you contact the courier and advise an authority to leave then we will not be held responsible for the condition of the goods once received or if the goods go missing. Parcels not signed for at the delivery address will not be insured against loss or damage. 

 

How long will it take to receive my order?

Delivery can take 1-14 business days, depending on your location. You will be provided with tracking so that you can monitor the progress of your order. For more information, please see our Delivery page.

 

I haven't received my order...

Please refer to the DELIVERY INFORMATION page for estimated delivery times to your location. Note that this is an estimate only and delays beyond our control can occur. If you still haven't received your order and it is outside of the time frame, please contact us so we can place an online enquiry with the courier.

 

My order is missing items...

Please contact us within 24 hours of receiving your delivery so we can further investigate. Keep in mind we may request photographs of how the package was received to help determine if your order was received in the same packaging it was sent in.

 

I have received a duplicate order...

There may be occasions when you received your order twice. If this does happen, please contact us immediately so we can arrange collection of the duplicate order. If you receive a duplicate order and failure to notify GoodDrop, you will be expected to pay for the goods at their RRP value.

 

I would like to know if you have the enough stock for the quantity I require to place my order?

Simply enter the required quantity on the product page in the 'Qty:' section and 'Add to Bag'. If we have enough stock then you will see a green notification bar at the top of the webpage advising the item has been successfully added to your bag. If we do not have enough stock then you will see a red notification bar at the top of the webpage advising we do not have enough stock on hand for the quantity you selected.

There may be occasions when warehouse stock is down to the last few bottles and we may not be able to fulfil your order due to the product being damaged. In this instance you will be notified via phone or email to discuss replacement or refund options.

 

I've received my order but the bottle/packaging looks different to the website...

Product delivered may vary slightly from image shown due to manufacturer or supplier product variations over time. Every effort is made to ensure the current product images, information and vintages are listed, however variations can occur. If you have any concerns about the product, packaging or vintage, please contact us prior to purchase as this will not be accepted as a valid reason for a return/refund.

  

How do you ensure that minors aren't making purchases?

We have very strict procedures in place in line with our licensing and Responsible Service of Alcohol requirements. Your order will not be left with persons under the age of 18 years (proof of age may be required) and our couriers will use their best endeavours to verify ID. For more information, please see our Terms and Conditions and Liability and Other Legal pages.

Can I pick up my order personally?

Unfortunately due to the configuration of our facilities, we are unable to offer pickup of goods. However, you'll find that our freight charges are very competitive. For more information please see our Delivery page.

Can I order and pay over the phone?

Unfortunately we don't have the facilities to process orders over the telephone. We prefer to use an online payment system as it is a more secure transaction method and offers you a greater level of buyer protection.

My order is worth quite a lot, how do I know it will be packaged and delivered with care?

Each of our products - no matter the value - is inspected and handled with great care during the packing process, which firstly involves the bottle being inspected and then encased in heavy duty bubble wrap before being placed into a sturdy cardboard outer.

We handle and ship many products each week and can assure you that we have an enviable track record for damages. We have carefully chosen trusted carriers with proven reliability and exceptional service to courier all of our goods.

 

How can I sign up for newsletters and updates?

You can sign up to our newsletter on the bottom right-hand corner of the GoodDrop.com.au home page. Simply enter your email address and click subscribe.

By signing up for our newsletters you will receive regular updates and great specials, our regular newsletters including new products, featured wine makers and much more! Sign up today!

If you no longer wish to receive the newsletter, simply click on the 'unsubscribe' link at the bottom of the email.

 

I am having trouble completing the newsletter subscription form. Can I sign up any other way?

If you are experiencing any difficulties on our site, please email info@gooddrop.com.au

 

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In the unlikely event of such a tragedy, please ensure you Contact Us ASAP so that we may resolve the error.