Delivery - AusPost

PLEASE ENSURE YOU HAVE READ ALL THE INFORMATION PROVIDED ON OUR DELIVERY AND HANDLING PAGE REGARDING;

  • Order processing
  • Delivery areas and transit time
  • Alcohol restricted areas
  • Authority to leave
  • Return to sender fee
  • Change of delivery address
  • Tracking

Orders sent via AusPost will be sent using Parcel Post. Due to the delicate nature of our goods and to ensure our packages arrive to you with care, we do not have the option of sending via Express Post. All parcels are manually handled through the Australia Post network. While this takes longer than express, we do this to reduce mishandling and damages.  

Estimated transit times below do not include order processing time or day of dispatch. If you do not receive your order on the estimated date, AusPost advised to allow 3 business days after that date for delivery to occur.

NSW  METRO up to 2 business days
COUNTRY up to 5 business days
INTERSTATE  METRO up to 3-6 business days
COUNTRY up to 6 business days

For more specific delivery ETA, please visit AusPost via the below link and enter the FROM address as SHELLHARBOUR CITY CENTRE NSW 2529.

Any dates for delivery are a guide only. These dates may not take into account local public holidays, day of dispatch or processing time.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

TRACKING

Due to the volume of orders being dispatched, AusPost do a bulk collection from our warehouse. Orders are then taken to the local business hub for sorting where, depending on volume, your order may be scanned. If the collection is large then it may not be scanned until it is on-board for delivery. Please be patient and wait until the estimated transit time provided by AusPost as passed before contacting us. Your order is in transit to you, it just may not have updated tracking until it is on-board for delivery.

For orders that have not been scanned you will see the below updates on your tracking:

Shipping information received by Australia Post - Your order has been processed and is awaiting the next 11am collection by AusPost.

Shipping information approved by Australia Post - The manifest your order is on has been approved by AusPost.

With Australia Post for delivery today - Your order has been given to a driver for delivery. 

For orders that have been scanned you will see the below updates on your tracking:

Shipping information received by Australia Post - Your order has been processed and is awaiting the 11am collection by AusPost.

Shipping information approved by Australia Post - The manifest your order is on has been approved by AusPost.

Processed through Australia Post facility (CHULLORA NSW) - All orders are sent to this location for distribution. 

Processed through Australia Post facility - For Sydney deliveries, this means it has been received by your local Post Office. For interstate, you may see this multiple times during transit until it reaches your local Post Office.

With Australia Post for delivery today - Your order has been given to a driver for delivery. 

Using the tracking number issued to your order you can track it via: https://auspost.com.au/mypost/track/#/search

PLEASE NOTE: We are unable to deliver to any of the below postal types; 

  • CARE PO (Care of Post Office) 
  • PMB (Private Mail Box) 
  • RMB (Roadside Mail Bag/Box)
  • RSD (Roadside Delivery)
  • CMA (Community Mail Agent)
  • CPA (Community Postal Agent)
  • PRIVATE BAG
  • LOCKED BAG
  • MS (Mail Service)
  • CMB (Community Mail Bay)
  • RMS (Roadside Mail Service)

 

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