DELIVERY COST
Delivery is charged as a flat rate per order. We deliver Australia wide (no international delivery at this time.)
NSW, ACT, VIC - $9
QLD, SA - $15
TAS, WA, NT - $20
CHRISTMAS DELIVERY TIMEFRAMES
NSW, ACT, VIC, QLD, SA, TAS - place your order by Monday 18th December
NT & WA - place your order by Thursday 14th December
ILLAWARRA NSW LOCAL DELIVERY
Get Next Business Day Delivery Otford to Kiama on orders placed before 11am for only $5.50 or free with orders over $100.
Partnering with Australia Post, this allows us to expand the delivery area to include postcodes 2508 - 2533 Otford to Kiama. Please be aware that your tracking will still show a standard delivery estimate which is due to orders normally having to go to Sydney before coming back to the Illawarra taking 3+ days. Orders that are now placed prior to 11am Monday to Friday will be delivered the next business day.
At this time, you can still take advantage of this amazing service for a low flat rate delivery fee of $5.50 or free on orders over $100.
Simply shop the Illawarra Delivery range which includes our full range of beer, spirits, RTD’s, wine and non-alcoholic beverages. At this time we are unable to ship beer, cider, RTD's and our non-alcoholic range to the rest of AU.
ORDER PROCESSING
Orders are dispatched Monday to Friday, typically within 1 business day excluding public holidays. During peak periods, orders may take up to 3 business days (Monday-Friday) to dispatch.
Please ensure the delivery details in your account or checkout page reflect your correct address to which you would like your order delivered. If there is an issue with your order, we will contact you via email or phone to notify you and resolve. Each order may only be sent to one delivery address. If you need to send products to more than one delivery address please place a separate order for each delivery address.
DELIVERY AREAS AND TRANSIT TIME
Please refer to the Delivery Timetable for the selected carrier for estimated delivery times. The time frames listed are an estimate only and based on business days once your order has been dispatched from our warehouse (this does not include processing time or day of dispatch). Note this is an estimate only and we are unable to guarantee or provide a day of the week or time of day for delivery or give delivery instructions to the courier. At times, due to unforeseen circumstances, delivery may be longer than estimated due to the carrier or other delays outside of our control.
Orders sent via AusPost will be sent using Parcel Post. Due to the delicate nature of our goods and to ensure our packages arrive to you with care, we do not have the option of sending via Express Post. All parcels are manually handled through the Australia Post network. While this takes longer than express, we do this to reduce mishandling and damages.
*Estimated transit times below do not include order processing time or day of dispatch. If you do not receive your order on the estimated date, AusPost advises to allow 3 business days after estimated date for delivery to occur before placing an enquiry about your delivery as over90% of parcels will be delivered in this additional timeframe.
NSW METRO up to 3 business days*
COUNTRY up to 5 business days*
INTERSTATE METRO up to 3-6 business days*
COUNTRY up to 6-14 business days*
Any dates for delivery are a guide only. These dates may not take into account local public holidays, day of dispatch or processing time.
ALCOHOL RESTRICTED AREAS
We deliver Australia wide, except for areas that are classified by the Australian Government as dry zones or restricted areas. Alcohol is totally banned in these areas outside licensed premises. If your delivery address is located within a restricted area your order will be placed on hold and initial contact will be made via email. If you are unable to provide an alternate delivery address that does not lie within a restricted area, your order will be cancelled, and the funds refunded to you. If you are located within NT, QLD, WA, SA and are unsure, please contact your State Government to find out if you live in a restricted area.
AUTHORITY TO LEAVE
Due to the nature of our goods, we do not allow 'Authority To Leave' requests. If a request has been made at the time the order is placed, the request will be removed prior to shipping. If an Authority to Leave request is made directly with the courier post shipment, no claims can be made on the goods for lost, damaged or missing items at your nominated address. GoodDrop will not accept any liability for such claims.
If you are not at home at the time of delivery, a calling card will be left in your mailbox. This card will advise the next steps required to obtain delivery of your order. If you fail to make arrangements to obtain your goods from one of our delivery partners and the items are returned to our warehouse, you will be responsible for any charges incurred in re-delivering the products to you.
Direct to Door Contactless Delivery / Responsible Service of Alcohol
Please note we are adhering to contactless delivery protocols on all deliveries. For all national deliveries via Australia Post
- The Australia Post Delivery Driver will conduct an assessment on whether the person looks under the age of 25.
- Where the customer looks over 25, the delivery driver will record customer details and delivery on the hand-held device as proof of delivery and leave the parcel on the ground for the customer to collect after they have left. Customers wil
- Only sight an ID where the customer looks under 25 and if the ID requirement is met, record delivery and customer details on the hand-held device and leave the parcel on the ground for the customer to collect after they have left (in SA only, the date of birth will be requested and recorded based on verbal advice).
- If the ID requirement is not met, a card will be left and the parcel taken to the Post Office for collection from the customer. The above procedure will then be conducted a t the Post Office upon collection.
RETURN TO SENDER
Once an order has left our warehouse and is in-transit to you, a $20 fee is incurred for any parcels returned to sender. This fee is passed onto the customer when;
• the delivery address has been incorrectly entered by the customer
• a parcel is undelivered and has not been collected from the Post Office within 5 business days
• you don't think the parcel will reach you in time and want to return it for a refund
If a parcel has been returned to our warehouse due to non-collection from a Post Office and you want the item re-sent to you, you will need to pay the cost of a new postage label. If you request a refund then your refund amount will be less the RTS fee.
CHANGE OF DELIVERY ADDRESS
For orders sent via AusPost, you are able to redirect your parcel via https://auspost.com.au/mypost/track/#/search and enter the tracking number issued to you via email upon dispatch. Once you have entered your tracking number and click on 'track' you will have the option to request a redirection at no charge to you.
TRACKING
Once your order has been dispatched you will receive an automated email advising that your order has been completed and a tracking number with a link to the carrier's website will be provided so you can track your delivery or arrange a re-delivery if the initial attempt was unsuccessful.
Once your order has been dispatched, please check the tracking and allow for the estimated delivery time for your area (outlined above) to lapse before contacting us to investigate.
Due to the volume of orders being dispatched, AusPost do a bulk collection from our warehouse. Orders are then taken to the local business hub for sorting where, depending on volume, your order may be scanned. If the collection is large then it may not be scanned until it is on-board for delivery. Please be patient and wait until the estimated transit time provided by AusPost as passed before contacting us. Your order is in transit to you, it just may not have updated tracking until it is on-board for delivery.
For orders that have not been scanned you will see the below updates on your tracking:
- Shipping information received by Australia Post - Your order has been processed and is awaiting the next 11am collection by AusPost.
- Shipping information approved by Australia Post - The manifest your order is on has been approved by AusPost.
- With Australia Post for delivery today - Your order has been given to a driver for delivery.
For orders that have been scanned you will see the below updates on your tracking:
- Shipping information received by Australia Post - Your order has been processed and is awaiting the 11am collection by AusPost.
- Shipping information approved by Australia Post - The manifest your order is on has been approved by AusPost.
- Processed through Australia Post facility (CHULLORA NSW) - All orders are sent to this location for distribution.
- Processed through Australia Post facility - For Sydney deliveries, this means it has been received by your local Post Office. For interstate, you may see this multiple times during transit until it reaches your local Post Office.
- With Australia Post for delivery today - Your order has been given to a driver for delivery.
Using the tracking number issued to your order you can track it via: https://auspost.com.au/mypost/track/#/search
PLEASE NOTE: We are unable to deliver to any of the below postal types;
CARE PO (Care of Post Office)
PMB (Private Mail Box)
RMB (Roadside Mail Bag/Box)
RSD (Roadside Delivery)
CMA (Community Mail Agent)
CPA (Community Postal Agent)
PRIVATE BAG
LOCKED BAG
MS (Mail Service)
CMB (Community Mail Bay)
RMS (Roadside Mail Service)
PACKAGING AND INSURANCE
All items are packed to a very high standard and are insured during transit to cover damage or non-delivery. If you receive any damaged goods, please contact us within 24 hours from delivery to arrange a refund, exchange or replacement.
HANDLING OF LARGE ITEMS
Please note that a full case of wine or spirits weighs more than 16kg and maximum weight per parcel can be up to 25kg. Therefore, we recommend that our customers take extra care when lifting deliveries. If you are concerned at all about the weight, we suggest that you transfer the bottles one or two at a time.
WHY DO WE ASK FOR I.D?
Due to licensing laws you must be over 18 years of age in order to place and receive a delivery. Your order will not be left with persons under the age of 18 years (proof of age may be required) and our carriers will use their best endeavours to verify ID.
GoodDrop.com.au supports the responsible service of alcohol. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. You can purchase GoodDrop.com.au’s products online and have your order delivered to your home or office.
We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed by you through the site.
INTERNATIONAL SHIPPING
We do not currently ship internationally.
CHRISTMAS & NEW YEAR DELIVERY TERMS AND CONDITIONS
To receive your delivery before Christmas and New Year, it is advisable to place your order well in advance of the recommended cut off dates and times (AEST). Please keep in mind at this time of year the order volume increases and may cause delays to regular dispatch timeframes and estimated delivery timeframes.
At the time of delivery, if you are not home, the carrier will leave a calling card so you can organise re-delivery or pick up from your local Post Office collection location.
In the unlikely event your purchase is faulty, damaged, lost in transit or breaches a consumer guarantee we will refund your money or exchange the product. We will do everything to ensure you receive the replacement in time for Christmas but are unable to guarantee due to the delivery cut off dates and courier delivery schedules.
